We prefer email, because that allows us to research your question and get you in touch with the best possible person to answer it.  Submitting your orders online also allows us to process your order faster as well as keep costs low so we can offer great prices.  

However, we understand that sometimes you just need to speak with someone in person, so you are welcome to call us toll free at .  When you call, you will hear a greeting and may wait up to 30 seconds as we ring several phones trying to find someone available to take your call.  Please be patient, and if no one is able to pick up, please leave a message including what you are calling about.  We are often with other customers, but we really do call people back.  But we can't call you back if you don't leave a message!!!  

Our usual hours for answering the phone are 8-5 PST, but sometimes we answer the phone outside our normal business hours, such as on evenings and weekends.  We almost always check the messages on weekends, and can email or call you with responses if required.  

Remember, if you have already placed your order, you can get order status online.

Frequently Asked Questions

Thanks!   

p.s. Sorry, but we do not have a printed catalog!  

BigCeramicStore.com
543 Vista Blvd  Sparks, NV  89434